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OUR MISSION
This mission isn't something we just say every day. The basis of all we do, say, and dream of begins with this creed:
Our mission is to turn our clients’ stress and anxiety into peace and security through insurance and exceptional service. ​Exceptional service is treating others how we want to be treated, fast, proactive, and professional. ​
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We embody integrity, respect one another, and have positivity for years! The world knows us and if not, it will.​ We are Trumble.
The TRUMBLE 20
As we bring on new team members and continue to grow, we are committed to maintaining the vibrant culture our clients have become accustom to. To that end, we review one of our 20 standards daily as a team.
1
We bring positive energy to the workplace. It is our responsibility to create a great environment for our business and each other.
2
Details matter. We dot our i’s and cross our t’s. Though many people may not notice the attention to detail, our clients can feel the culture of precision.
3
We have respect for one another. We are always gracious and assume the best, even when it may not feel warranted.
4
We always air on the side of generosity. We look for ways to bless those around us with our time, talents and treasures.
5
We don’t cut corners. We operate in integrity in every facet of our work and our lives. Sometimes, this means taking the longer road, but we’re comfortable knowing we have done the right thing.
6
We don’t settle for mediocrity. We have a culture of growth and excellence that pushes us towards our potential. When we see someone settling for mediocrity, we call them up to higher levels.
7
We’re loyal to our business and to one another. We speak in a way that honors and respects our work, inside and outside of the workplace.
8
Our hours of operation are guidelines, not limitations, for meeting and exceeding our clients’ expectations.
9
“Consider it done.” When a client comes to us with a problem, we take that problem off of their plate and ensure it’s completed 100%.
10
We don’t go halfway when serving our clients. If it’s worth doing, it’s worth blowing their minds.
11
We take extreme ownership of our lives, our work, and our environment. We don’t blame others for our circumstances or plight in life.
12
We answer the phone within three rings with a positive, upbeat attitude. Every person is worthy of our prompt service.
13
When necessary, we step out of our primary duties to proactively serve our clients. “That’s not my job,” is not in our vocabulary.
14
When client problems arise, we take ownership of the issue and are empowered to resolve it. We handle the issue as if it was our own, treating the client as we would like to be treated.
15
We are fully present with the client in front of us, giving them our complete attention and focus.
16
The Trumble experience is boutique and individualized. We find ways to surprise and delight our clients.
17
We reply to emails within 24hrs. We realize that our clients have problems that need to be solved.
18
Our appearance, grooming, and demeanor represent Trumble. The way we present ourselves demonstrates our respect for our business and for one another.
19
We are changing the way the world views insurance. Each conversation and interaction we have has the potential to turn a negative into a positive. We change the world one conversation at a time.
20
We take our work but not ourselves seriously. We are professional, but not stuffy. We are approachable, but not sloppy.
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